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Field Support Services

PCM has been providing top quality field service since we began over 25 years ago. With a constant focus on customer satisfaction, we have grown to over 1200 certified engineers, technicians and project managers providing on-site support to our clients.

 

Our agents are experts in their field with over 3000 certifications between them. We supports a wide variety of technology devices such as servers, desktops, printers, networking equipment, phone systems, displays, storage, backup, and mobility devices.

 

National Coverage

 

With our own expert personnel and with our portfolio of proven, reliable subcontractors, we are able to provide field coverage to every state in the country. Our dedicated dispatching team has the experience and know-how to ensure that we meet the most demanding service levels and that you can access resources when you need them the most.

 

Our Services

 

We can provide a wide variety of customized, managed field services to our customers, including common services, such as:

  • Backup services
  • Servers and storage support
  • Preventative maintenance
  • Warranty support
  • Engineering and field change orders and advisories
  • End-to-end infrastructure support and management
  • VoIP support services
  • Cabling services
  • IMAC services
  • Deskside support services
  • BYOD and mobility support services

 

With our national field service, we can create a front line support team to provide your employees with the services that they require from your IT department. We combine the right people, industry standards, process driven methodologies and industry leading tools to deliver a custom managed service solution that exceeds expectations.

 

Our proven processes, coupled with our continuous process improvement measures, ensure that you consistently receive exceptional service to support your business objectives while driving down the cost of support. Contact your Account Executive for more details.

 

 

Don't have time? Drop us a line.

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Data Sheet: Field Service

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