PCM has been providing top quality field service since we began over 25 years ago. With a constant focus on customer satisfaction, we have grown to over 1200 certified engineers, technicians and project managers providing on-site support to our clients.
Our agents are experts in their field with over 3000 certifications between them. We supports a wide variety of technology devices such as servers, desktops, printers, networking equipment, phone systems, displays, storage, backup, and mobility devices.
With our own expert personnel and with our portfolio of proven, reliable subcontractors, we are able to provide field coverage to every state in the country. Our dedicated dispatching team has the experience and know-how to ensure that we meet the most demanding service levels and that you can access resources when you need them the most.
We can provide a wide variety of customized, managed field services to our customers, including common services, such as:
Servers and storage support
Engineering and field change orders and advisories
End-to-end infrastructure support and management
VoIP support services
Deskside support services
BYOD and mobility support services
With our national field service, we can create a front line support team to provide your employees with the services that they require from your IT department. We combine the right people, industry standards, process driven methodologies and industry leading tools to deliver a custom managed service solution that exceeds expectations.
Our proven processes, coupled with our continuous process improvement measures, ensure that you consistently receive exceptional service to support your business objectives while driving down the cost of support. Contact your Account Executive for more details.
More than an IT Provider - We're Your Technology Partner!
Since 1987, PCM has been a leading provider of IT products, services, solutions to businesses, government agencies, educational, institutions, and healthcare facilities. We provide access to over 300,000 IT products like tablets, notebooks, desktops, servers, storage, and networking from leading manufacturers like Cisco, HPI, Apple, Adobe, Lenovo and Microsoft. With powerful eProcurement tools, comprehensive software licensing solutions and dedicated Account Executives, it's easy to get exactly what you need to tackle your technical challenges.