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What are Remote Managed Services?

With Remote Managed Services from PCMG, our technical specialists can remotely monitor, manage and support your entire IT environment, providing a single point of contact for your technology needs. We offer graduated levels of service designed to meet the unique needs of your business. The level of management that we will recommend will depend upon the individual requirements of your organization.

Your dedicated PCMG Account Executive can help you make the right choice or help you consider any other constraints you are facing. Call today!

 

What is the benefit to my company?

Businesses that choose managed IT services can save time, reduce operational costs, become more productive and free up resources to focus on growing their business.

PCMG's remote managed services can be specifically customized to fit your business operations. We're the perfect complement to existing IT services, bridging the gap to help ensure operational continuity.

Find out more today by calling your PCMG Account Executive for all the details.

Remote Managed Services at PCMG are built on a foundation of ITIL industry best practices to obtain the optimum Service Level Agreement (SLA). We are committed to providing the most efficient services for your business and backing them up with unbeatable support to ensure your satisfaction.

  • Operations Service Desk - Available 24x7x365 for systems monitoring, opening and managing trouble tickets, service requests, and patch and change management scheduling.

 

  • Systems Monitoring - Our Operations Service Desk uses remote monitoring technology to keep an eye on IT infrastructure 24x7x365 and proactively identify issues before they become a problem. The service desk monitors and alerts on a variety of parameters and thresholds, then escalates back to the client or PCM for remediation depending on SLA.

 

  • Business Service Management - Aligns IT services and support with critical business applications such as ERP, e-mail, CRM, eCommerce, Web and VoIP. We can give the LOB manager, application manager or IT support team not only server availability information, but we can also provide them with performance information about all of the technology elements that support the application, from communications and networking to storage and server availability. When applications encounter performance issues due to their supporting infrastructure, it's easier to quickly identify and resolve the problem that is causing the slowdown of critical business applications.

 

  • Systems Management - Keeps the systems up-to-date with the latest fixes and patches. Updates are applied remotely, helping to ensure the highest availability of critical infrastructure systems. With remote monitoring and management of your on-premise technology, PCMG engineers can perform the majority of server management functions, except for those few activities that require a person to physically touch the systems. In those cases, your on-site staff can be utilized to assist with hands-on requirements.

 

  • Systems Support - Whether it is for remediation of service alerts from our monitoring service or responses to calls made to the help desk, client services engineers can provide timely responses to IT support needs to augment the capabilities of your current staff or even, depending on SLA, eliminate the challenges associated with having to hire additional technical employees. Certified service engineers can cover the spectrum of infrastructure technology including industry-standard servers, desktops, operating systems, storage, and networks.

Learn even more by calling your PCMG Account Executive.

 

Customer Portal

This secure Web-accessible portal for clients access offers reporting and monitoring information for your managed systems.

 

Additional Services:

Application Management

  • Directory Services including Microsoft Active Directory and LDA
  • Web services, Microsoft Internet Information Server (IIS) and Apache
  • SQL, MySQL and Oracle databases
  • Microsoft Exchange or Lotus Domino e-mail

 

Scheduled Site Visits

  • An optional add on for clients that allows for scheduled recurring site visits

 

Customized Monitoring

  • Available to support business applications and additional system elements

 

Performance Management and Capacity Planning Using Industry Best Practices

  • Offers the information needed to understand what’s going on with your system and the best actions to take to improve performance
  • We identify the “current state” of system resources (CPU, memory and disk) and trends to identify any bottlenecks
  • Results provide the tuning recommendations and gap analysis needed to improve performance, increase workloads or add users Our managed services can be specifically customized to fit your business operations. We're the perfect complement to existing IT services, bridging the gap to help ensure operational continuity. Call your Account Executive today for more details.

Data Sheet:
Managed Data Center Services
Monitoring & Operations
Managed IT Support Services
Monitoring & Management Services
Business Continuity

 

More than an IT Provider - We're Your Technology Partner!

Since 1987, PCM has been a leading provider of IT products, services, solutions to businesses, government agencies, educational, institutions, and healthcare facilities.
We provide access to over 300,000 IT products like tablets, notebooksdesktops, servers, storage, and networking from leading manufacturers like Cisco, HPI, Apple, Adobe, Lenovo and Microsoft. With powerful eProcurement tools, comprehensive software licensing solutions and dedicated Account Executives, it's easy to get exactly what you need to tackle your technical challenges.

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