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Parts & Repair
Safeware Warranties
Manufacturer Warranty information & Web Sites

Technical Support

We won't let you down! We're dedicated to tracking down solutions by your computer problems no matter where they lead. We'll stay on the cause until we have you up and running.

Our telephone based Technical Support Group is ready to serve you Monday through Friday from 7am-5pm ( PDT). If your problem is urgent, you can reach PCM's Technical Support Center by phone at 800-555-6255 Press 2 and then 3.

In order to serve you more effectively, please follow the steps before calling:

  1. Read your product manual. Double-check the "trouble shooting" section (if any) for the problem or question you have
  2. Have your Account Number ready. You can locate your Account Number on your packing slip.
  3. Have your computer system turned on and ready to duplicate the problem when you call.
If you prefer, you can email our Technical Support Center at pctech@pcm.com. Please include your Account Number and describe your problem or concern as fully and accurately as possible.
Parts & Repairs

PCM's uncompromising commitment to total customer satisfaction reflected  in our determination to respond quickly to service requests.In the event that repairs is required, customers have the option of sending the product to warehouse in Memphis, Tennessee or to our retail facility in Santa Monica, California.

Backed by an extensive parts inventory and rigorous, comprehensive training, as well as repair authorization from Apple, Compaq, IBM and other leading manufacturers, our service technicians make expert maintenance an every-day reality.

Service is provided on a per call basis for the cost of materials,plus a reasonable, cost- effective hourly rate.

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Safeware Warranties

PCM has partnered with Safeware to provide you with the fastest possible repair and replacement service by expert technicians. Safeware provides comprehensive protection and dependable customer support. We think our customers deserve to have the peace of mind to use their products the way they want to. With a Safeware protection, you can own confidently. Best of all, services are fully transferable, even upon relocation or change in product ownership.

Hardware Plans:

Protect your new technology against defects and mechanical failures with a Safeware protection plan:

Toll-free number available with US based customer support based out of Columbus, OH 800-800-1492

File a claim using the Safeware portal my.safeware.com/pcm

100% Parts and Labor Coverage: If your device ever experiences a covered event, you’ll have no out-of-pocket expense to repair or replace your product.

No Deductibles: You can own your product with confidence, knowing that if the unexpected were to happen and you need service, there will be no deductibles or hidden fees to get you back up and running.

Mechanical and Electrical Failure: Unexpected failures are a reality of modern technology. With a Safeware Protection Plan, you’re protected even after the manufacturer’s warranty has expired.

Optional Accidental Damage from Handling on Portable Devices: Dropped your tablet? Spilled coffee on your laptop? No worries, we have you covered! With Accidental Damage from Handling coverage, your covered device will be repaired or replaced in the event of a covered accident.

Free 2-way shipping and depot repairs: if your device needs service, you won’t have to worry about paying for any shipping to have it repaired by one of our authorized service depots.

Onsite Service on Select Items: If your product qualifies for onsite service, the technician comes to you!

Transferable: In the event your product changes ownership, the remaining term of the Protection Plan can transfer to the new owner.

Cancel Anytime: If for any reason you would like to cancel your plan, you can do so at any time throughout the contract term.

Plan Types
Standard Plans
Premium Plans
Onsite Plans
The Standard Protection Plan offerings include basic extended service plans and extended service plans with Accidental Damage from Handling. Devices covered under these plans include basic consumer electronics such as laptops, tablets, desktops, cameras, etc.
Safeware's Premium Protection Plans provide all of the benefits of our standard plans, but also feature no limits on the number of covered claims on each device, offering superior peace of mind. Covered devices include tablets, iPads Chromebooks and laptops.
The Onsite Protection Plans are an elite brand of coverage, boasting onsite services options for your organization's less transportable devices. These plans are best for televisions, printers/scanners, digital signage and desktops. Some plans may also offer next business day onsite service depending on the time of claim submission.

Plans may limit or restrict certain products based on product price or weight. See terms and conditions for details.

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Manufacturer Warranty information & Web Sites
Manufacturer Warranty information

Your quality product is protected via the manufacturer's warranty. To request more information on a product warranty prior to purchase you can check via the manufacturer's website or contact us at: (800) 760-0300 or email us at warrantyinfo@pcm.com
At PCM we realize getting timely, responsive technical help for the products you purchase from us is very important to you. If our Technical Support Center cannot help with your problem or concern, please contact the manufacturer directly. We urge you to always retain the manufacturer contact information that comes with each product. If the product does not come with a manual or a specific technical support contact, the manufacturer's name and address will be printed on the packaging.
Manufacturer Web Sites

Manufacturer

Website

Support

Activision

www.activision.com

(310) 255-2050

Adaptec

www.adaptec.com

(408) 934-7274

Adesso

www.adesso.com

(310) 645-3746

Adobe

www.adobe.com

(800) 272-3623

AESP

www.aesp.com

(800) 446-2377

Agfa

www.agfa.com

(877)-699-4387

Aladdin Systems

www.aladdinsys.com

(800) 732-8881

Allegiant

www.allegiant.com

(800) 733-8072 ext. 7138

Alps Electric

www.alpsusa.com

(800) 825-2577

Anark

www.anark.com

(303) 545-2575

Antec

www.antec.com

(510) 770-1200

AOL

www.aol.com

(800) 827-6364

APC

www.apcc.com

(800) 800 4272

Apexx

www.apexx-equipment.com

(800) 211-0036

Apple

www.apple.com

(800) 500-7078

Aps

www.aps.com

(800) 677-3294

Asante

www.asante.com

(800) 622-7464

ATI

www.atitech.ca

(905) 882-2626 or (905) 882-2600

Avermedia

www.aver.com

(408) 942-2121

Belkin

www.belkin.com

(800) 223-5546 ex 2263

Broderbund

www.mattelinteractive.com

(800) 395-0277

Brother

www.brother.com

 

Caere

www.caere.com

(800) 535-7226

Canon

www.canon.com

 

Casady & Greene

www.casadyg.com

 

Casio

www.casio.com

(818) 789-8696

Claris

www.claris.com

(800) 325-2747

Compaq

www.compaq.com

(800)-345-1518

Compton's

www.comptons.com

 

Compucable

www.compucable.com

(800) 344-6921

Connectix

www.connectix.com

(800) 950-5880

Corel

www.corel.com

(800) 836-7274

Creative Labs

www.us.creative.com

 

Dataviz

www.dataviz.com

 

Daystar

www.daystar.com

(770) 564-5685

Delorme

www.delorme.com

(207) 846-8900

Deltapoint

www.deltapoint.com

 

Diamond Multimedia

www.diamondmm.com

(800) 468-5846

Drivesavers

www.drivesavers.com

(800) 440-1904

Dynatek

www.dynatek.com

(800) 462-5545

Eiger Labs

www.eigerlabs.com

(510) 739-0900

Encore Software

www.encoresoftware.com

(310) 342.0610

Epson America

www.epson.com

(800) 922-8911

EXP

www.expnet.com

(516) 496-7629

Farallon

www.farallon.com

(800) 344-7489

Fargo

www.fargo.com

(612) 941-0050

Focus

www.focusinfo.com

(800) 538-6000

Fractal Design

www.fractal-design.com

(855) 446-3722

Fujitsu

www.fujitsu.com

 

Fwb

www.fwb.com

(415) 345-4300

GCC Technologies

www.gcctechllc.com

(301) 387-4848

GDT Softworks, Inc.

www.gdt.com

(604) 296-3600

Global Village

www.globalvillage.com

(800) 336-2009

Globalink

www.globalink.com

 

Gold Disk

www.golddisk.com

(800) 982-9888

Gravis

www.gravis.com

(610) 266-9505

Griffin Technology

www.griffintechnology.com

(615) 255-0990

Grolier

www.grolier.com

(800) 353-3140

Headbone Interactive

www.headbone.com

 

Hewlett-Packard

www.hp.com

(800) 633-3600

Hi-Val

www.hival.com

(800) 448-2596

Hitachi

www.hitachi.com

(800) HITACHI

IBM

www.ibm.com

(800) 772-2227

Infogrip

www.infogrip.com

(800) 397-0921

Insignia Solutions

www.insignia.com

(510) 360-3700

Integrated

www.integrated.com

(408) 369-8282

Intercon Systems

www.intercon.com

(816) 741-0700

Interplay

www.interplay.com

(800) INTERPLAY

Intuit

www.intuit.com

(800) 446-8848

Iomega

www.iomega.com

(888) 446-6342

Kensington

www.kensington.com

(800) 535-4242

Kodak

www.kodak.com

 

LaCie Ltd.

www.lacie.com

(503) 844 4503

Lifetime Memory Products

www.lifetimememory.com

(800) 233-6233

Liikkuva

www.liikkuva.com

 

Logitech

www.logitech.com

(800) 321-7717

Macmillan Computer Publishing

www.mcp.com

(800) 858-7674

Macromedia

www.macromedia.com

(800) 288-4799

Maxis

www.maxis.com

 

Maxtor

www.maxtor.com

(800) 2-MAXTOR

Metrowerks Worldwide

www.metrowerks.com

(800) 377.5416

Micromac Technology

www.micromac.com

(949) 362-4953

Microsoft

www.microsoft.com

(800) 426-9400

Microspeed

www.microspeed.com

(619)448-2888

Microtek

www.microtekintl.com

(800) 886-7333

Mindscape

www.mindscape.com

(319) 247-3333

Miramar

www.miramarsys.com

(800) 862 2526

Motorola

www.motorola.com

(800) 551-1016

NEC

www.nec.com

(800) 388-8888

New Point

www.newpoint.com

 

Newer Technology

www.newertech.com

(888) 656-TECH

Novell

www.novell.com

 

Okidata

www.okidata.com

(800) 654-3282

Orange Micro

www.orangemicro.com

(714) 779-2772

Pacific Data

www.pacdat.com

(808) 521-1813

Panasonic

www.panasonic.com

(800) 222-0584

Parasoft

www.parasoft.com

 

Philips

www.philips.com

1 (888) 744-5477

Pierian Spring

www.pierian.com

(800)-472-8578

Pinnacle Micro

www.pinnaclemicro.com

(800) 553-7070

Pleiades

www.pleiades.com

(213) 259-1727

Polaroid

www.polaroid.com

(800) 343-5000

Portrait Ddisplay

www.portrait.com

(800) 858-7744

Power Computing

www.powercc.com

(800) 708-6227

Promax

www.promax.com

(800) 977-6629

Quantum

www.quantum.com

(800) 624-5545

Quark

www.quark.com

(303) 894-8888

Radius

www.radius.com

(800) 227-2795

Rasterops

www.rasterops.com

(800) 729-2656

Relisys

www.relisys.com

(512) 246-7977

Samsung

www.samsung.com

 

Seagate

www.seagate.com

(408) 438-8222

Seiko Inst

www.seikosmart.com

(800) 688-0817

Shreve System

www.shrevesystems.com

(800) 227-3971

Sonnet

www.sonnet.com

(888) SONNET-1

Sony

www.sony.com

 

Strata

www.strata3d.com

(435) 628-5218

Strategic Studies Group

www.ssg.com.au

 

Sun Remarketing

www.sunremarketing.com

(800) 821-3221

Supra

www.supra.com

(800) 727-8772

Symantec

www.symantec.com

(800) 441-7234

Synergy Software

www.synergysol.com

(516) 752-1753

Syquest

www.syquest.com

(800) 245-2278

TDK

www.tdk.com

(949) 261-5740

Tektronix

www.tek.com

(800) 835-9433 ext. 2400

Tenon Iintersystems

www.tenon.com

(800) 662-2410

Texas Instruments

www.ti.com

(800) 527-3500

Toray

www.toray.com

(212) 697-8150

Toshiba

www.toshiba.com

(800) 457-7777

Total Recall

www.totalrecall.com

(800) 743-0594

Trinity Wworks

www.io.com

(512) 462-0999

Truevision

www.truevision.com

 

U.S. Robotics

www.usr.com

(847) 262-5151

Umax

www.umax.com

(510) 651-4000

Verbatim

www.verbatim.com

(800) 347-5724

ViewSonic

www.viewsonic.com

(800) 688-6688

Viking

www.vikingcomponents.com

(800) 338-2361

Virtus

www.virtus.com

(919) 467-9700

Vision Computers

www.visionman.com

1-800-690-6771

Visioneer

www.visioneer.com

(541) 884-5548

Wacom

www.wacom.com

(800) 922-9348

WordPerfect

www.corel.com

 

Yamaha

www.yamaha.com

(714) 522-900

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Since 1987, PCM has been a leading provider of IT products, services, solutions to businesses, government agencies, educational, institutions, and healthcare facilities.
We provide access to over 300,000 IT products like tablets , notebooks desktops , servers , storage , and networking from leading manufacturers like Cisco , HPI , Apple , Adobe , Lenovo and Microsoft . With powerful eProcurement tools, comprehensive software licensing solutions and dedicated Account Executives, it's easy to get exactly what you need to tackle your technical challenges.

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