PCM Unified Communications

Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, Telephony (including IP telephony), video conferencing, call control and speech recognition with non real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax) that enable more effective communication and collaboration.

Unified communications helps businesses, small and large alike, to streamline information delivery and ensure ease of use. Human delays are also minimized or eliminated, resulting in better, faster interaction and service-delivery for the customer, and cost savings for the business. Unified communications also allows for easier, more direct collaboration between co-workers and with suppliers and clients, even if they are not physically on the same site. This allows for possible reductions in business travel, especially with multi-party video communications.

Improve Operational Efficiency

• Reduce communication related delays and enhance collaboration
• Stay connected with mobile and remote workers
• Speed business processes by integrating voice, messaging and presence services
• Integrate content with back-end database systems for sales and marketing, new service creation, and finance, legal, and technology operations.

Quickly Reduce Overall Cost of Network Ownership

• Consolidate Voice and Data services onto a single, secure IP network
• Reduce monthly toll and lease-line charges
• Simplify cabling and wiring requirements

Simplify Operations

• Eliminate redundant assets
• Consolidate network admin and support resources
• Redeploy resources to build additional value into your network