Staying protected from cybersecurity threats is more important than ever, and as the global leader in cybersecurity, keeping you protected is our mission. Part of staying protected is ensuring the on-time renewal of your Maintenance. That’s why we’d like to inform you that as of May 9, 2016, Symantec is discontinuing its 30 Day Late Renewal Grace Period.
Stay protected with current Maintenance :
- Critical security content updates that provide continuous first line defense against the latest attacks and vulnerabilities
- Version upgrades that deliver major security advances, cutting-edge features and technology innovations
- Important product updates that improve functionality and optimize product performance
- 24/7 technical support for rapid response and issue resolution to minimize downtime
Policy Change Details:
The current policy does not support Symantec’s security strategy. Maintenance must be current in order to remain protected.
Renewal orders must be placed with reseller/Symantec in advance of Maintenance expiration date.
From 9th May 2016, renewal orders received after expiration date are subject to late penalties resulting in higher renewal costs: - Customers will be required to purchase a Version Upgrade SKU (where Version Upgrades are not available, a 25% reinstatement fee on the lapsed period will apply)
Per existing policy, Customers are not entitled to access any Maintenance deliverables after the Maintenance expiration date.
Continuing to access Maintenance benefits without renewing is contrary to Symantec’s licensing terms and conditions and poses a serious compliance risk.
Once your maintenance expires, your protection is compromised as you are no longer entitled to access any maintenance benefits. Don’t put your business at risk. Know your Maintenance expiration date, and work with your reseller to plan your renewal in advance to ensure uninterrupted protection and to avoid late penalties. From 9th May 2016, the expiration date really is the expiration date, with no late renewal grace period.
If you have questions about an upcoming renewal, please contact your PCM account executive at 1-800-700-1000.
For continuous protection, Maintenance must be current, always.
Contact PCM today at 1-800-700-1000 for more information.
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