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Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, call control and speech recognition with non real-time communication services such as unified messaging (integrated voicemail, email, SMS and fax) that enable more effective communication and collaboration.

 

Unified communications solutions help businesses, small and large alike, to streamline information delivery and ensure ease of use. Human delays are also minimized or eliminated, resulting in better, faster interaction and service-delivery for the customer, and cost savings for the business. Unified communications also allows for easier, more direct collaboration between co-workers and with suppliers and clients, even if they are not physically on the same site— allowing for possible reductions in business travel.

Featured Solutions

Call Center Management

Call Center Management solutions can instantly provide employees with resources to deliver a higher level of customer service.

Conferencing & Collaboration

By integrating conferencing and collaboration tools into a unified communications system — via web, audio, video —organizations can achieve instant access to people, documents and resources regardless of location.

Messaging

Unified messaging integrates different forms of communication (email, SMS, FAX, voice mail, video messaging and more) into a single interface, accessible from a variety of devices.

Telephony and VoIP

VoIP (Voice over Internet Protocol) is a way to carry phone calls over an IP data network, whether on the internet or on your own internal network.

Related Partners

Solution Partners

Featuring Lync, a unified communications platform that lets you connect with others through IM, video calls and online meetings.

Offering mobile devices like the iPad which integrate into an organization’s unified communications solution.

Offering integrated IP communications systems with voice, video, data, and mobility products and applications that lets you use your network as an intelligent platform for effective secure communications.

HP Unified Communications (UC) Solutions integrate hardware, software and services to make organizations more efficient and speed up responses to business need.

Offering solutions which manage and secure your infrastructure, information, and interactions to protect your customers.

Dell SonicWALL® Converged Network Security solutions offer high-performance, multi-layered security, while maintaining Quality of Service (QoS) for time-sensitive voice and video applications.

Cut costs and improve agent productivity with a Unified Contact Center IT Architecture.

Trend Micro’s real-time protections, work in concert with leading anti-malware, anti-spam, and content filtering security to stop the wide range of threats—immediately and automatically.

The RealPresence Platform acts as the unifying hub in your unified communications environment and works via open standards-based interoperability with communications and business applications from hundreds of vendors.

Designed to enable seamless voice and video communication, the CudaTel Communication Server is an easy-to-use, affordable, next-generation phone system for businesses.

Creating innovative products that allow people to simply communicate.

Offering solutions that track, analyze, and control the security posture of all real-time applications utilizing the converged unified communications network.

Enabling a truly integrated voice, messaging, PIM, apps and social experience built for business users.

CA Technologies offers a network-based voice and video monitoring solution that helps organizations ensure both unified communications quality of experience and network quality of service.

Logitech helps businesses unleash productivity and UC collaboration – from the desktop to the conference room.

 

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