SMARTnet Onsite support provides customers with software updates and upgrades, registered access to Cisco Connection Online (CCO), advance replacement of hardware, technical support, replacement parts and onsite field engineering services for one year.
Cisco Systems developed SMARTnet Onsite to provide the extensive coverage of SMARTnet services with the added assurance of a Cisco-trained technician providing onsite hardware services. The SMARTnet Onsite support product is based on Cisco's philosophy of moving beyond traditional business barriers to make all of Cisco's information, services, and support available to its customers on demand, deliver fast response and high customer satisfaction, improve user productivity, and significantly lower the cost of doing business.
Product Details:
– Compatibility:
PC
– Product Line:
Cisco SMARTnet Onsite
– Support Full Contract Period:
1 year
– Support Details Location:
On-site
– Support Details Service Included:
Parts and labor
– Support Details Type:
Extended service agreement
– Support Details Service Included:
Phone consulting - Technical support
– Support Details Service Included:
Web knowledge base access - New releases update
– Response Time:
Next business day
– Service Availability:
8 hours a day / 5 days a week
– Service Included:
Replacement
