PCM MANAGED SERVICES

WE KEEP YOUR SYSTEMS RUNNING

The perfect complement to your IT infrastructure.

Upgrade your environment

Reduce capital expenses and lower operational costs into a predictable monthly fee with PCM Managed Services.

We combine the best ITIL practices with decades of industry leading skills and expertise to deliver services you can count on to obtain the optimum service level. Plus, our efficient monitoring and maintenance options mean we can often provide services at a lower cost than what you can perform internally.


We are committed to providing the most efficient services for your business and backing them up with unbeatable support to ensure your satisfaction

With PCM Managed Services, our technical specialists can monitor, manage and support your entire IT environment, providing a single point of contact for your technology needs. Businesses that choose managed IT services can save time, reduce operational costs, become more productive and free up resources to focus on growing the business. We offer graduated levels of service designed to meet the unique needs of each business.

PCM Managed Services offerings include a Unified Management Platform for monitoring, management of systems, and service delivery. A Unified Service Portal is included for clients to log incidents and requests, check the status of existing tickets, run reports, and view monitoring and performance data for their managed systems. In addition, PCM Data Centers undergo extensive audits every year to ensure operational excellence; these include SSAE 18 and PCI Data Security Standards (DSS) certifications. Trusted by customers for more than two decades, PCM Managed IT Support Services provide you the highest level of expertise and professional oversight of your IT operations.

The Value of PCM Managed Services

Improved Management of IT Costs

The majority of IT budgets are often spent on support and maintenance of existing system. Better processes can shift budget dollars to productivity and innovation helping to grow the business.

Increased Employee Productivity, Efficiency and Effectiveness.

When systems and applications are reliable and have high availability, employees are able to get their work done more effectively and serve customers more efficiently.

Ability to Keep Pace with Business Change

When IT services align with business priorities and objectives, the business achieves more in terms of its strategic objectives and realization of IT investments.

Improved Customer Service

In our 24x7 on-demand environment your business is never closed. Customers expect fast efficient service and when they don’t have a favorable experience other options are often a mouse click away.

MANAGED SERVICES - KEY ELEMENTS

Operations Service Desk

Available 24x7x365 for systems monitoring, opening and managing trouble tickets, service requests, and patch and change management scheduling.

Systems Monitoring

Our Operations Service Desk uses remote monitoring technology to keep an eye on IT infrastructure 24x7x365 and proactively identify issues before they become a problem. The service desk monitors and alerts on a variety of parameters and thresholds, then escalates back to the client or PCM for remediation depending on SLA.

Business Service Management

Aligns IT services and support with critical business applications such as ERP, e-mail, CRM, eCommerce, Web and VoIP. We can give the LOB manager, application manager or IT support team not only server availability information, but we can also provide them with performance information about all of the technology elements that support the application, from communications and networking to storage and server availability. When applications encounter performance issues due to their supporting infrastructure, it's easier to quickly identify and resolve the problem that is causing the slowdown of critical business applications.

Systems Management

Keeps the systems up-to-date with the latest fixes and patches. Updates are applied remotely, helping to ensure the highest availability of critical infrastructure systems. With remote monitoring and management of your on-premise technology, PCM engineers can perform the majority of server management functions, except for those few activities that require a person to physically touch the systems. In those cases, your on-site staff can be utilized to assist with hands-on requirements.

Systems Support

Whether it is for remediation of service alerts from our monitoring service or responses to calls made to the help desk, client services engineers can provide timely responses to IT support needs to augment the capabilities of your current staff or even, depending on SLA, eliminate the challenges associated with having to hire additional technical employees. Certified service engineers can cover the spectrum of infrastructure technology including industry-standard servers, desktops, operating systems, storage, and networks.

Customer Portal

This secure web-accessible portal for clients’ access offers reporting and monitoring information for your managed systems.

Additional Services

• Application Management
• Performance Management and Capacity Planning Using Industry Best Practices
• Scheduled Site Visits

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 pcmservices@pcm.com

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